Assessor Resource

PMAOMIR320
Manage incident response information

Assessment tool

Version 1.0
Issue Date: May 2024


This unit of competency covers the skills and knowledge required to manage information during an incident.

This unit of competency applies to team leaders, managers, technical specialists or those in similar roles who are required to identify incident information needs and sources, ensure information systems are in place and being used, and collect, analyse and report on data on incidents.

This unit of competency applies to an individual working alone or as part of a team or group and working in liaison with other shift and emergency response team members, and the incident commander and control room operator, as appropriate.

In a typical scenario, the person must ensure that information is identified, recorded, analysed and acted upon according to the nature and impact of the information. For instance, the numbers of personnel evacuated from an incident scene, their condition, location and contact details would be accurately collected, recorded and then reported to the incident team. In such a situation the families, media or the authorities may need to be accurately informed in the appropriate way and within an acceptable timeframe.

No licensing, legislative or certification requirements apply to this unit at the time of publication.

You may want to include more information here about the target group and the purpose of the assessments (eg formative, summative, recognition)


Evidence Required

List the assessment methods to be used and the context and resources required for assessment. Copy and paste the relevant sections from the evidence guide below and then re-write these in plain English.

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1

Identify incident information needs and sources

1.1

Determine the information needs of stakeholders

1.2

Identify the sources of required information

1.3

Review information currently held/collected by the organisation to determine suitability and accessibility

1.4

Prepare processes to obtain information that is not available, suitable or accessible within the organisation

2

Develop/review incident reporting system

2.1

Ensure incident reporting system provides data relevant to the information needs

2.2

Ensure incident reporting procedures reflect required process

2.3

Arrange for training of people, as required, to use incident reporting system

2.4

Monitor use of incident reporting system and recommend improvements, as required

3

Collect and analyse data

3.1

Collect timely and relevant data

3.2

Ensure data is suitable for analysis, interpretation and dissemination

3.3

Ensure an accurate chronological record of events is maintained

3.4

Analyse data to provide required information

4

Record and report information

4.1

Report required information and recommendations as required to all stakeholders

4.2

Store and retrieve data/information in an appropriate format using appropriate technology

4.3

Monitor the performance of the information system and recommend improvements

Evidence required to demonstrate competence in this unit must be relevant to and satisfy the requirements of the elements and performance criteria, and include the ability to:

complete written records

provide written and verbal reports

capture and record incident data

ensure data and information is available and relevant to stakeholder needs

sort, prioritise and analyse data to provide timely updates for stakeholders

maintain chronological event recording for post-incident review

ensure effective incident reporting systems are in place and being used

apply basic mathematical processes.

Evidence must be provided that demonstrates knowledge of:

organisational procedures, including those covering:

incident, fire and accident

communication systems

emergency response plans

reporting and information storage

internal and external stakeholders and their typical incident information needs

data collection and collation methods

data analysis and display techniques.

Competency must be achieved before performing this work unsupervised. Therefore this unit will typically be assessed off the job. Where assessment is undertaken on the job, appropriate supervision and safety precautions must be provided.

The unit should be assessed holistically and the judgement of competence based on a holistic assessment of the evidence.

The collection of performance evidence:

should provide evidence of the ability to perform over the range of situations which might be expected to be encountered, including typical disruptions to normal, smooth work conditions

must include an incident response, the use of appropriate tools, equipment and safety gear requiring demonstration of preparation, operation, completion and responding to problems

may use industry-based simulation particularly where safety, lack of opportunity or significant cost is an issue.

Off-the-job assessment must sufficiently reflect realistic operational workplace conditions that cover all aspects of workplace performance, including environment, task skills, task management skills, contingency management skills and job role environment skills.

Assessment in a simulated environment should use evidence collected from one or more of:

walk-throughs

demonstration of skills

industry based case studies/scenarios

‘what ifs’.

Knowledge evidence may be collected concurrently with performance evidence (provided a record is kept) or through an independent process, such as workbooks, written assessments or interviews (provided a record is kept).

Assessment processes and techniques must be appropriate to the language, literacy and numeracy requirements of the work being performed and the needs of the candidate.

Conditions for assessment must include access to all tools, equipment, materials and documentation required, including relevant workplace procedures, product and manufacturing specifications associated with this unit.

Foundation skills are integral to competent performance of the unit and should not be assessed separately.

Assessors must satisfy the assessor competency requirements that are in place at the time of the assessment as set by the VET regulator.

In addition, the assessor or anyone acting in subject matter expert role in assessment must demonstrate both technical competency and currency. If the assessor cannot demonstrate technical competency and currency they must assess with a subject matter expert who does meet these requirements.

Technical competence can be demonstrated through one or more of:

relevant VET or other qualification/Statement of Attainment

appropriate workplace experience undertaking the type of work being assessed under routine and non-routine conditions

appropriate workplace experience supervising/evaluating the type of work being assessed under routine and non-routine conditions

Currency can be demonstrated through one or more of:

being currently employed undertaking the type of work being assessed

being employed by the organisation undertaking the type of work being assessed and having maintained currency in accordance with that organisation’s policies and procedures

having consulted/had contact with an organisation undertaking the type of work being assessed within the last twelve months, the consultation/contact being related to assessment

conducting on-the-job training/assessments of the type of work being assessed

being an active member of a relevant professional body and participating in activities relevant to the assessment of this type of work

Submission Requirements

List each assessment task's title, type (eg project, observation/demonstration, essay, assingnment, checklist) and due date here

Assessment task 1: [title]      Due date:

(add new lines for each of the assessment tasks)

Assessment Tasks

Copy and paste from the following data to produce each assessment task. Write these in plain English and spell out how, when and where the task is to be carried out, under what conditions, and what resources are needed. Include guidelines about how well the candidate has to perform a task for it to be judged satisfactory.

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1

Identify incident information needs and sources

1.1

Determine the information needs of stakeholders

1.2

Identify the sources of required information

1.3

Review information currently held/collected by the organisation to determine suitability and accessibility

1.4

Prepare processes to obtain information that is not available, suitable or accessible within the organisation

2

Develop/review incident reporting system

2.1

Ensure incident reporting system provides data relevant to the information needs

2.2

Ensure incident reporting procedures reflect required process

2.3

Arrange for training of people, as required, to use incident reporting system

2.4

Monitor use of incident reporting system and recommend improvements, as required

3

Collect and analyse data

3.1

Collect timely and relevant data

3.2

Ensure data is suitable for analysis, interpretation and dissemination

3.3

Ensure an accurate chronological record of events is maintained

3.4

Analyse data to provide required information

4

Record and report information

4.1

Report required information and recommendations as required to all stakeholders

4.2

Store and retrieve data/information in an appropriate format using appropriate technology

4.3

Monitor the performance of the information system and recommend improvements

This field allows for different work environments and conditions that may affect performance. Essential operating conditions that may be present (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) are included.

Regulatory framework

The latest version of all legislation, regulations, industry codes of practice and Australian/international standards, or the version specified by the local regulatory authority, must be used, and include one or more of the following:

legislative requirements, including work health and safety (WHS)

industry codes of practice and guidelines

environmental regulations and guidelines

Australian and other standards

licence and certification requirements

All operations to which this unit applies are subject to stringent health, safety and environment (HSE) requirements, which may be imposed through state/territory or federal legislation, and these must not be compromised at any time. Where there is an apparent conflict between performance criteria and HSE requirements, the HSE requirements take precedence.

Stakeholders

Stakeholders, include one or more of the following:

personnel (employees, management on or off the site/plant/facility)

incident coordination team and incident management team

employee families

authorities

media

community

Data

Data includes one or more of the following:

numbers and placement of internal personnel and incident equipment

numbers and placement of external personnel and equipment

information on casualties, personal details, location and condition

quantities, nature and present condition of materials

arrangement, condition and details of equipment and plant

Analysis

Analysis includes one or more of the following:

mathematical calculations

critical analysis

problem solving

Application of statistical methods is not required as part of this unit, but may be used in some organisations.

Reports and reporting methods

Reports and reporting methods include one or more of the following:

incident information board

regulatory reports

media briefings

information reports to management and workers

recommendations and follow-up reports on changes made

Evidence required to demonstrate competence in this unit must be relevant to and satisfy the requirements of the elements and performance criteria, and include the ability to:

complete written records

provide written and verbal reports

capture and record incident data

ensure data and information is available and relevant to stakeholder needs

sort, prioritise and analyse data to provide timely updates for stakeholders

maintain chronological event recording for post-incident review

ensure effective incident reporting systems are in place and being used

apply basic mathematical processes.

Evidence must be provided that demonstrates knowledge of:

organisational procedures, including those covering:

incident, fire and accident

communication systems

emergency response plans

reporting and information storage

internal and external stakeholders and their typical incident information needs

data collection and collation methods

data analysis and display techniques.

Competency must be achieved before performing this work unsupervised. Therefore this unit will typically be assessed off the job. Where assessment is undertaken on the job, appropriate supervision and safety precautions must be provided.

The unit should be assessed holistically and the judgement of competence based on a holistic assessment of the evidence.

The collection of performance evidence:

should provide evidence of the ability to perform over the range of situations which might be expected to be encountered, including typical disruptions to normal, smooth work conditions

must include an incident response, the use of appropriate tools, equipment and safety gear requiring demonstration of preparation, operation, completion and responding to problems

may use industry-based simulation particularly where safety, lack of opportunity or significant cost is an issue.

Off-the-job assessment must sufficiently reflect realistic operational workplace conditions that cover all aspects of workplace performance, including environment, task skills, task management skills, contingency management skills and job role environment skills.

Assessment in a simulated environment should use evidence collected from one or more of:

walk-throughs

demonstration of skills

industry based case studies/scenarios

‘what ifs’.

Knowledge evidence may be collected concurrently with performance evidence (provided a record is kept) or through an independent process, such as workbooks, written assessments or interviews (provided a record is kept).

Assessment processes and techniques must be appropriate to the language, literacy and numeracy requirements of the work being performed and the needs of the candidate.

Conditions for assessment must include access to all tools, equipment, materials and documentation required, including relevant workplace procedures, product and manufacturing specifications associated with this unit.

Foundation skills are integral to competent performance of the unit and should not be assessed separately.

Assessors must satisfy the assessor competency requirements that are in place at the time of the assessment as set by the VET regulator.

In addition, the assessor or anyone acting in subject matter expert role in assessment must demonstrate both technical competency and currency. If the assessor cannot demonstrate technical competency and currency they must assess with a subject matter expert who does meet these requirements.

Technical competence can be demonstrated through one or more of:

relevant VET or other qualification/Statement of Attainment

appropriate workplace experience undertaking the type of work being assessed under routine and non-routine conditions

appropriate workplace experience supervising/evaluating the type of work being assessed under routine and non-routine conditions

Currency can be demonstrated through one or more of:

being currently employed undertaking the type of work being assessed

being employed by the organisation undertaking the type of work being assessed and having maintained currency in accordance with that organisation’s policies and procedures

having consulted/had contact with an organisation undertaking the type of work being assessed within the last twelve months, the consultation/contact being related to assessment

conducting on-the-job training/assessments of the type of work being assessed

being an active member of a relevant professional body and participating in activities relevant to the assessment of this type of work
Copy and paste from the following performance criteria to create an observation checklist for each task. When you have finished writing your assessment tool every one of these must have been addressed, preferably several times in a variety of contexts. To ensure this occurs download the assessment matrix for the unit; enter each assessment task as a column header and place check marks against each performance criteria that task addresses.

Observation Checklist

Tasks to be observed according to workplace/college/TAFE policy and procedures, relevant legislation and Codes of Practice Yes No Comments/feedback
Determine the information needs of stakeholders 
Identify the sources of required information 
Review information currently held/collected by the organisation to determine suitability and accessibility 
Prepare processes to obtain information that is not available, suitable or accessible within the organisation 
Ensure incident reporting system provides data relevant to the information needs 
Ensure incident reporting procedures reflect required process 
Arrange for training of people, as required, to use incident reporting system 
Monitor use of incident reporting system and recommend improvements, as required 
Collect timely and relevant data 
Ensure data is suitable for analysis, interpretation and dissemination 
Ensure an accurate chronological record of events is maintained 
Analyse data to provide required information 
Report required information and recommendations as required to all stakeholders 
Store and retrieve data/information in an appropriate format using appropriate technology 
Monitor the performance of the information system and recommend improvements 

Forms

Assessment Cover Sheet

PMAOMIR320 - Manage incident response information
Assessment task 1: [title]

Student name:

Student ID:

I declare that the assessment tasks submitted for this unit are my own work.

Student signature:

Result: Competent Not yet competent

Feedback to student

 

 

 

 

 

 

 

 

Assessor name:

Signature:

Date:

Assessment Record Sheet

PMAOMIR320 - Manage incident response information

Student name:

Student ID:

Assessment task 1: [title] Result: Competent Not yet competent

(add lines for each task)

Feedback to student:

 

 

 

 

 

 

 

 

Overall assessment result: Competent Not yet competent

Assessor name:

Signature:

Date:

Student signature:

Date: